Terms and conditions of online payments


1. These rules and regulations are addressed to entrepreneurs and define the terms and conditions of use of the online store operated by Komandor S.A. based in Radom.

2. Komandor S.A. conducts sales of its interior design systems on the basis of a written offer presented to the customer via e-mail. 

3. Contact with the Online Store and placing orders is possible 5 days a week on working days (Monday to Friday) from 8.00-16.00, electronically at: komandor@komandor.pl

4. Placing an order is possible only after sending an inquiry to the address of the store and receiving the information needed to select the ordered goods and then receiving a proforma from the seller.

5. The proforma will include, in particular, a description of the selected goods or services, the total price and all other costs. To make purchases, the e-mail address of the buyer is necessary. 

6. The condition for placing an effective Order is that the Customer has read and accepted the Terms and Conditions, and that the Customer agrees to the processing of his personal data provided when placing the Order for the purpose of processing and handling the Order placed in the Store. This consent is voluntary, however it is necessary for the purpose of placing and processing the Order. 

7. Delivery of Goods shall be made against payment at the expense of the customer. The cost of delivery of the ordered products range from PLN 200. to 9000 zł.  and depends on the size of the shipment and the country of delivery. The cost is determined individually after receiving a request from the customer.

8. The prices of the Goods are given in EUR or PLN. Prices of the Goods do not include delivery costs. 

9. The Seller requires prepayment in full before shipment of goods.

10. The Client may choose the following forms of payment for the ordered Goods: traditional bank transfer or payment by credit card through an external payment system Axepta BNP Paribas, provided by BNP Paribas Bank Polska S.A.".

11. The Seller shall make available to the Customer the following methods of delivery of the Goods: a) courier delivery, b) using carrier transportation. 

12. The delivery time of the Goods to the Customer depends on the place of delivery. The Goods will be shipped within 14 days after the money is credited to the Seller's bank account. 

13. In the event of damage to the goods, the buyer shall report this fact to the carrier of the Goods and immediately contact the Seller. 

14. based on the Law of May 30, 2014 on consumer rights (Journal of Laws 2014, item 827), the Consumer within 14 days of receipt of the ordered Goods may without giving any reason withdraw from the contract, i.e. resign from the purchase of the ordered Goods, subject to the exception in item. 15. 

15. The right to withdraw from the contract does not apply in accordance with Art. 38 item. 3 of the Law on Consumer Rights with respect to the contract, the object of which is a non-refabricated item, produced to the consumer's specifications or serving to meet his individualized needs. 

16. A consumer who decides to withdraw from the contract without giving any reason, is obliged to submit a statement of withdrawal from the contract in writing to the address: Komandor S.A. 50 Potkanowska Street, 26-600 Radom.

17. Withdrawing from the contract without providing a reason, the Consumer is obliged to return the ordered Goods in an unaltered state, to the address: Komandor S.A., Potkanowska 50 Street, 26- 600 Radom within 14 days from the date of withdrawal from the contract. The consumer shall bear the direct costs of returning the Goods (return cost). In the event of withdrawal from the contract, such contract shall be considered as not concluded, and the services incurred under the contract shall be returned. 

18. The consumer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods. 

19. The Seller shall promptly, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Sales Agreement, return to the Consumer all payments made by the Consumer, including the cost of delivery of the Goods, but may withhold reimbursement of payments received from the Consumer until he receives the Goods back or the Consumer provides proof of their return, whichever event occurs first. 

20. If the Consumer has chosen a method of delivery of the Goods other than the cheapest ordinary means of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for the additional costs incurred by the Consumer. 

21. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for him. 

22. The Seller shall be obliged to deliver the Goods free from defects and shall be liable for defects in the Goods under applicable regulations.

23. Claims in the form of a completed claim form should be submitted to the address: Komandor S.A., 50 Potkanowska Street, 26-600 Radom. 

24. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances relating to the subject of the complaint, in particular the type and date of nonconformity; (2) claims made under the warranty (3) contact details of the complainant - this will facilitate and speed up the processing of the complaint by the Seller. The requirements given in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint. 

25. The complaint should be accompanied by the Goods that are the subject of the complaint and, if possible, proof of purchase in order to facilitate the complaint process. 

26. The Seller shall be liable under warranty if a physical defect is discovered before the expiration of two years from the date of issue of the Goods. 

27. The Seller undertakes to consider the complaint within 14 days. 

28. In the case of a Sales Contract concluded with a Customer who is not also a Consumer, pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under warranty for physical defects of the Goods is excluded. This exclusion is ineffective if the Seller has deceitfully concealed the defect. 

29. The Seller shall take measures to ensure fully correct operation of the Store, to the extent that results from current technical knowledge, and undertakes to remove within a reasonable time any irregularities reported by the Customers. 

30. In a complaint, the Customer should provide his name, mailing address, type and date of occurrence of irregularities related to the functioning of the Store. 

31. the Seller informs that it does not consent to out-of-court resolution of consumer disputes, as referred to in the Act of September 23, 2016 on out-of-court resolution of consumer disputes ( Journal of Laws of November 9, 2016, item 1823). 

32. Komandor S.A. as the manufacturer shall be liable under the warranty for a period of two years, starting from the date of sale of the Goods, provided that the Customer presents proof of purchase (invoice or receipt). The warranty covers physical defects that existed at the time when the danger passed to the Customer or resulted from a cause inherent in the item sold at the same time. In particular, the warranty does not cover mechanical damage and defects resulting from incorrect installation. 

33. When making purchases, the Customer agrees to the processing of personal data by the Seller for the purpose of carrying out the order placed. Providing personal data is voluntary, although failure to provide the required personal data will make it impossible to place an Order. 

34. Personal data shall be protected in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (RODO) of 2016-04-27 (Official Journal of the EU.L 2016 No. 119, p. 1) and the Act of May 10, 2018 on the protection of personal data. The customer has the right to inspect his data, correct them and request their deletion. To do so, contact the Seller, who is the Administrator, in writing to the address: Komandor S.A., 50 Potkanowska St., 26-600 Radom 3. In the event of a request for deletion of personal data, the Seller who is the Administrator may process personal data to the extent necessary for the implementation of the contract, its settlement, as well as data allowed for processing through separate laws. 

35. Detailed information on the possibility for the Customer who is a Consumer to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures are available at the offices and on the websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include protecting consumers, Provincial Inspectorates of Commercial Inspection and at the following Internet address of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl/sprawy_indywidualne.php. 

36. In matters not covered by these Regulations, the generally applicable provisions of law shall apply. 

37. Settlement of any disputes arising between the Seller and the Customer who is a Consumer shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure. 

38. Settlement of any disputes arising between the Seller and the Customer who is not a Consumer shall be submitted to the court having jurisdiction over the seat of the Seller. 

Komandor S.A. based in Radom entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Lublin-East in Lublin with its seat in Świdnik under KRS number 0000085569, REGON: 690333483